by BuyServiceUSA | Apr 23, 2022 | Blog
Increasing business and achieving growth resolutions requires maintaining a better image online. Almost 90% of customers who research online businesses go through reviews to get an idea about the quality of their services. As an online business, you need to manage your reputation in cyberspace and deal with obstacles like bad reviews. Commonly, businesses get positive reviews online as a part of successful ORM (Online Reputation Management).
However, rather than worrying and losing hopes, you need to pick yourself up and face the situation in such cases. If you are a business, you will be reviewed online. If you have never been reviewed before, and the review is bad – don’t panic. Not a single business on the internet has only 100% positive reviews. Reviews depict the experience users had with your business, and it is possible to get some negative ones now and then,
All reviews should be taken with a grain of salt. That said, there are certain steps that you can take to respond to the review appropriately and without hostility/defensiveness. Take a look at a few steps to ensure your response is constructive and professional (even if it might not seem so in the moment).
#1; Understand & Work On The negative Experience of Your Customer
The first thing you need to do is understand the negative experience and work on it. You can start by figuring out what went wrong, why, and how you can fix the problem and turn it around. If someone has reviewed yo negative, you must apologize to them in the comments and assure them that you are properly addressable of the issue.
It is easy to respond negatively when faced with a bad review, but try not to reply defensively or get into an argument with the customer. When a customer complains about something, no matter how long it has been since the incident occurred, try your hardest not to take their review personally, even if your business has a legit complaint.
Rather than being aggressive or lamenting, be smart and work on improving as a business with every single opportunity. This way, you can rest assured that you will not receive any negative feedback due to the repetition of that particular issue.
#2; Keep You Ego Aside and Think Logically
When you receive a bad review, the first thing to do is not to respond immediately. Instead, take a few minutes and think about what you want to say. Because if you do not reply wisely, it might affect the entire flow of your business.
It is always best to use a professional tone and maintain a calm demeanor as a possible response to bad reviews by trying to keep your cool, even if the review is written in an attacking way.
There is always an option to increase positive reviews so that your business has a healthy reputation online.
You need to remember that you do not have to respond simply because the reviewer says so. Keep searching for negative reviews that are still on your website and see what customers are saying about it. Stay positive and choose to always work on improving as a business rather than get defensive. Respond slowly and carefully when handling any kind of negative feedback.
#3; Reply Appropriately Right From the First Time
After analyzing the situation, you need to reply right away without delay. Make clear how you can deal with each part of the review, and then plan your response appropriately. However bad the review may be, you need to be professional on your end and hold your guts together. Here are a few things you must look for replying to bad reviews:
- First, show empathy and understand what your customer has been through.
- Second, try to sound helpful in a calm tone.
- Third, turn to seniors of your team to tackle the situation more professionally.
- Finally, always rely on a positive note that depicts a better picture of your business.
Acknowledge the issues raised in customers’ feedback by understanding them fully. Now assure your customers that their problems are taken care of. Respond by presenting facts and figures and show that there are no more excuses for what happened. You need to ensure that particular person and the future readers of those comments you are working on are better.
#4; Do Not Promise Anything You Cannot Deliver
Any business that offers a service or product may want to make a promise that it cannot deliver. However, it is best to do this step carefully and take the criticism as an opportunity to improve and evolve as a business and not get defensive about what is being said about the matter. Rather than arguing or getting into a debate, try your hardest not to promise anything you cannot deliver.
Instead, make sure your responses are clear and to the point. Reply with sufficient information that a customer would need to know to avoid further confusion or disappointment. If you want to add extra information to the review, then do so that people can decide in an informed manner.
#5; Keep it Professional
You need to maintain a professional tone in your review responses and make sure that you are polite and helpful. Every response for the review has to maintain your business’s dignity and goodwill with the customer. Remember, you cannot please everyone all of the time, but no matter what happens, you need to stay confident while remaining professional.
Never get caught in an argument with your customers or send them a response full of defensiveness or insults. Instead, you need to strive to always respond professionally, keep it short without starting an argument, and be sure to never use profanity in any of your responses.
If you are struggling with bad reviews as a business, then go online and buy trustpilot reviews. Customer reviews are meant to help people make a purchasing decision. Therefore, they should be honest, simple, and mostly positive to attract more eyes to your business. You get it all by simply buying decent and positive reviews online.
by BuyServiceUSA | Jan 29, 2022 | Blog, Marketing
Simple Hacks to Grow Your Instagram Account Organically
Growing your Instagram is a challenging task that needs utmost delicacy and perfection. There are so many ways to benefit yourself by growing your Instagram account. From increasing your reach to getting brand endorsement deals, there is so much potential waiting for you on your growth journey. While some strategy is involved in growing your account organically, it has little to do with some tactics. These tactics include various aspects, such as liking many posts regardless of whether you know the person. The most common question among Instagram users about how to grow Instagram account organically can now be resolved by adopting some tactics.
What works is posting content you’re proud of and passionate about, connecting with people who post similar things. You can also move forward with commenting on other accounts’ posts and tagging friends in your photos. It can take time before these tips will lead to significant growth. Therefore, it is important to wait patiently. But if you build a loyal following one follower at a time, then it’ll be worth the wait. Unfortunately, few such simple tips are shared here for you to grow your Instagram account organically and rapidly.
- Schedule Your Instagram Posts
The first step to growing your Instagram account organically is to put it on autopilot. It’s a good idea to schedule your posts so that you don’t have to worry about updating the page every day, which is difficult when you’re getting started. It’s tempting to post everything you have at once when your feed looks empty, but that can backfire. By scheduling your post, you can create curiosity among your followers. Creating the hunger and then supplying it with proper content is the basic idea behind growing your Instagram page easily. Maintaining regularity in posting content helps you keep up with all the latest acquired followers and interact more often.
- Post More Often Than Once a Day
Many people start growing their accounts by posting once a day and then give up after a few weeks because they aren’t seeing growth. The easiest way to grow your account on Instagram is by posting consistently. Try shooting for five days a week at the start, and then work your way up from there if you’re feeling ambitious. However, your posts should be unique and engaging, so spend time on each one. It is commonly seen that posting twice a day can do great magic for your Instagram account.
Liking and commenting on other users’ posts will help them find you and build your following. Of course, most people won’t take the time to like or comment on your photos, but that doesn’t mean you can’t be friends if they post something related to what you do. To be successful, make sure you look at the profile of the person’s account that you’re commenting on so that it’s a personalized message. You can also tag friends in photos and videos if they’re doing something particularly awesome or even give other users shout-outs by mentioning them in your captions.
If you’re looking for the answer about how to grow your Instagram account organically, you should be tagging people in photos and videos. Tag friends and family that you know will be excited to have been featured on your account. You can also tag people you think would find the most interesting or relevant, such as bloggers, brands, or companies. Your post is shared on the timeline of people and pages you tag in your post by tagging people. You can check online for some of the most followed pages and personalities and tag them to increase the audience on your post.
Getting more followers is about posting great content that others want to see. If you’re doing this, your account will grow organically over time as people start finding your page and following you because they want to see more from your Instagram feed. To stand out from the crowd, try posting differently than everyone else in your niche. People find the common content boring and do not spend much time on it. But something unique and eye-catching creates interest among people and gathers mass appreciation.
- Create an Outrageous Hashtag
If you want to discover your posts, try creating a unique hashtag for your account. Include the hashtag in your posts and try entering it into Instagram’s search option so that people can find you. Make sure you use an easily understood hashtag so people can quickly click on it and find your account. Like the tags, you can also use hashtags to increase your reach. There are various hashtags on Instagram with even billions of followers. Using them can greatly help you in your venture of growing overnight.
- Use Instagram’s Advanced Options
Once you’re comfortable with the basic options available to you on Instagram, try exploring more of the hidden tools within the app. These features aren’t always intuitive, but they can help you stand out and grow your account. For example, take advantage of the questions feature to drive traffic to your website or give followers the chance to enter a contest to win something. These tools can greatly help you discover new growth horizons for your account.
What are the advantages of growing your Instagram page?
An Instagram account with a vast reach has better chances to attract brands and businesses for promotional purposes. Several companies use it for marketing their products and services. The brand or product endorsement market on Instagram is quite large, with equally great potential to make soli earnings. This can be a great way for celebrities to attract their fans and interact with them regularly. Companies can stylishly post advertisements to attract people’s attention at a better rate.
As a business, you can access the opportunity to interact with your customers directly through Instagram. There are a lot of resources online that provide tips on how to grow Instagram account organically, but they might not be as detailed or specific as what you need. Luckily, the process of growing your account is simple enough so that you can figure out the basics pretty quickly. If you want to organically grow your followers on Instagram, you should be consistent with your efforts.
by BuyServiceUSA | Jan 8, 2022 | Blog, Marketing
Most of us are so busy fixing problems and working on getting everything done on the to-do list. And almost every time, we don’t take time to appreciate good things in life. When everything is going well, we often assume that it will stay consistent for the rest of the time, but that’s not true. When there is nothing good in your life, you may realize the importance of appreciating the good.
Similarly, it works in the business world too. When your business begins to review lots of positive and negative reviews, you might shift your energy to negative ones and try fixing their problems. That results in neglecting the importance of positive reviews or taking them for granted.
Failing to respond to your happy customers and positive business reviews can decrease their importance. Before you know it, negative reviews and their responses will take over the review section. Now, your other customers will start to notice those feedback and will begin to question your reliability.
You should remember that it applies to every reviewing site on the internet. Almost every customer visits one of these websites before making a potential purchase to make an informed decision. That’s why every business must respond to positive reviews as quickly as possible to make happy customers feel valued and establish a good relationship with them.
Likewise, it is also crucial to respond to negative feedback to ensure your customers have a quality experience with your products and services. Here you will find how to respond to positive reviews with examples and get a fair idea of how to engage with your customers.
Why Should You Reply To Positive Feedback?
1# Enhance Your Visibility
When you respond to reviews, it tells search engines that your business likes to engage with the customers and provide them with a better after-sale service. So, it is better to claim your business on various platforms to increase your reach and enable users to leave a review. In addition, it will signal the search engine to prioritize the review submissions and boost your visibility in relevant search results.
However, you may not see immediate results, but your site will gain organic traffic automatically. You can register on other platforms like Yelp, TrustPilot, and other business reviewing websites as they will ensure that they are finding your business and know where to leave their positive feedback.
If you find your company’s name, address or any keyword related to your business in the clients’ feedback, you can use them to enhance your reach and make your business visible to potential audiences. Successful businesses often use this tactic to showcase their services as reliable. You can easily optimize your local SEO and improve local search results performance.
2# Makes Customers Feel Valued
Responding to the reviews and feedback helps build a sense of relationship with customers as they feel heard and valued for sharing their genuine opinions. Therefore, you should have the courtesy to reply and at least say thank you for taking out your time to post feedback. It is a common social trait that people love being appreciated and noticed, which helps get more engagement from the customers and promotes others to share their experiences.
When someone shares positive feedback, it means they like your services and products. That means engaging further with them will help build a solid relationship and could encourage them to share more reviews in the future.
It is also important to retain them as your customers and attract new ones. You all know that it is quite challenging to retain your existing customers compared to landing new ones. But with a decent and quick response to positive reviews can create a huge impact on retention and make your customers feel valued and wanted.
3# Improve Your Chance To Market Your Business And Gain More Testimonials
An average customer will read at least 10-20 reviews of a particular product before making a potential purchase. That means good reviews have become a means to gain trust among targeted customers.
So, responding to positive feedback and reviews will help gain exposure and improve the visibility of that statement. Even though customers may share their feedback on a certain social platform, but replying to them will increase their reach among your networks on different platforms.
However, it is better to take customers’ permission before sharing the feedback on any social media platform regardless of the negative, an amazing review. Even though they will allow you to share the feedback most of the time, it is advised to check.
Things To Consider When Responding To Positive Reviews?
- Always Appreciate Your Customers
You should be quick and responsive about thanking your customers for leaving an online review. Conveying what it means to you and your business says a lot about your business quality. So, it is better to appreciate your customers for sharing their experience with the products and services offered by your business.
Don’t forget to personalize according to each customer. It will make them feel heard and valued and encourage them to share their other reviews when interacting with the business again in the future.
Appreciating your clients will have a great impact on their lives, and they will become loyal to your customer, which means they will help you understand the actual needs of customers and what they are looking for. That way, you can improve the performance of your business by catering for the individual needs of your customers.
Like responding to negative feedback, you should reply to positive reviews too and remember to personalize them accordingly. You should avoid copying and pasting generic responses as they would feel unwanted responses as customers would see your reviews and may respond to further interaction with your services.
Pasting a pre-prepared response will affect the customer experience. So, it is better to personalize the response according to each review; it will show that you care and value your customers and respect the valuable time they spend sharing their reviews. That way, you can quickly build a solid relationship as you communicate like a fellow human being instead of a cold-hearted bot.
Filling your response with too many keywords can affect your search engine ranking. As discussed above, responding to reviews helps boost your ranking in relevant results, but stuffing the reply with too many keywords will affect the customer experience and reduce your chances of improving SEO ranking.
You should know that adding too many keywords in response will look unnatural and will affect how you engage with your potential customers.
- State The Specific Point From The Review
If your customers leave feedback about a certain product, you should feel free to share more details about that product and why most people love that particular service. That way, you can add more targeted keywords in the response section and improve its reach to a wider audience.
Not only will it help you discuss that specific product and service, but it will also enable you to respond efficiently to your customers. However, you should avoid upselling other products and services offered by your business as it will weigh the marketing aspect instead of personalizing the response according to your customer.
Some businesses might want to reply to every customer who left a positive review, while others might stay selective in their response. It is often determined by the circumstances inside your company.
For instance, if you are new to the business world, then you may want to reply to each reviewer to make them feel valued and convey how much it means to you. However, if you are running a successful business and receiving lots of reviews every month, then you might want to be selective when responding to a certain percentage of reviews.
- Provide Value In The Response
The best thing you can do to improve the customer experience is by adding value to your response. First, you must know that every customer and potential viewer will read your response and learn how you engage with your valuable customers. If you try and offer something valuable in the response, it is a great way to show appreciation, respect, and attachment to your customers.
This will encourage your customers to try out your services or products again in the future. For instance, you can offer them a money coupon on their next order as thanks or give them a free trial of your services.
However, it is not necessary to offer something tangible; you can offer a general piece of advice, maybe where you explain how to get the most out of your product. Remember, if you are offering something valuable, then you should be consistent. You are risking the chances of upsetting customers if they find out that others were provided something else.
Final Words
Like responding to negative feedback, you need to personalize the response to the positive ones. Remember, customers are human too, and responding as a fellow will help build long-lasting relationships.
by BuyServiceUSA | Aug 16, 2019 | SEO, Blog
How to Increase TripAdvisor Reviews
TripAdvisor is where we go to be praised, criticized and purchased our way through the inhabited world. It’s, at its core a guestbook, a place where people record the highs and lows of their – Holiday Experiences for the benefit of Hotel Proprietors and Future Guests. But, this guestbook lives based on the internet, where its contributors continue swapping advice, memories, and complaints about their journeys long. After their vacations have come to an end.
The internet has been the Primary Research Tool for ‘DIY’ Travel Planning. Customers no longer trust a B-B listing in Isolation, They need important and valuable advice from other travelers before they make a booking themselves.
So, it makes only sense that 81% of travelers think TripAdvisor reviews are very important. Because when the travelers will go to fix their traveling mission, they must visit and justify your reviews about how you are serving the customers actually. And then they will be fixed and committed with you.
Have some strong and easy tricks to make a good review on TripAdvisor. You can follow these tips to Boost your TripAdvisor Rating. All tricks are given below-
● Give Impressive Customer Service-
The most important step to improve your TripAdvisor ratings is to ensure that you are going to provide your guests with an amazing experience.
This doesn’t mean driving them to the sites in your car. But it does mean paying attention to the small details and customizing your all guest experience based on pre-researched preferences.
● Provide A Small Gift On Arrival/Departure-
This technique is very surprising and effective way to make your guest’s feeling like you’re genuinely invested in them. Leaving something, like a bar of small chocolates and a welcome note. A couple of nice bottles of water, Or even a bottle of wine. These will make it appear that you are taking something out of your pocket to enrich their holiday.
● Be Authentic and Genuine-
To make an impression requires something different. Hoteliers need to be honest and to be true to their brand and offer something unique that will stay on guest’s minds hours, and even days, post departure.
You properly know what your brand is and have a clear idea of how You will convey this to your guests.
● Avoid the Negative Reviews-
To avoid the negative reviews, and a blow to your reputation can be achieved by following a few simple steps given below-
1. On arrival, before your guest heads to their room – ask them if there is anything else you can help with to make their stay even better.
2. During their stay, make sure to check in now and then to see if your customers are still enjoying themselves. Make them feel like they can be honest and candid with you about anything that ails them. And if there are issues, do your best to fix them.
3. Admit when you cannot fix the problem and offer them compensation, don’t just give them a promise hoping they will forget.
4. On departure, ask the guests how they enjoyed their time at your B-B. If they have a positive reaction, then follow up with an email asking them to review your property on TripAdvisor.
● Represent Your B&B Truthfully-
There is nothing worse for a guest than showing up at their accommodation – only to find it is completely different from what they were expecting.
Ensure the images on your website or OTAs are a true representation of what your guests will be walking into. This rule is also extended to advertising your facilities. If they are no longer working or are out of order, Exaggerating your distance to the beach, local activities, or any general misleading facts of what your B&B offers.
If your customers feel tricked they will take to the internet to warn future browsers not to make the same mistake.
by BuyServiceUSA | Aug 4, 2019 | Blog, SEO
How to Get More Reviews on Google
Google is the number one search engine worldwide because they have developed the nuts to get the best search results. But what most business owners don’t realize is how Google has recently changed its focus to support local businesses.
Google has made local places great in Google Places!
Here’s an example: Before you entered a search term such as “dentist” you would get links to websites and articles about dentists and dentists around the world; Now, when you search for “dentist” on Google, you will get top-rated dentists on your local page who are very relevant to the page and other results such as ads. The important thing is that these local listings are free and are a great tool for Google’s massive exposure.
Why request your free Google Places page?
Every business must take advantage of Google’s new local focus through its free Google Places page claim and optimization. All businesses with an actual physical address are eligible for a Google Places page. This is a web site where you can list information about your business, such as products, address, phone number, website, hours of operation, photos, pictures, special offers and more.
Who can argue with free advertising – especially when it leverages Google’s power and reach?
And yet, a key feature of Google Places is that it allows Google users to evaluate and view your business. This is called a person’s digital word. Each Google Places listing has a section directly below the business information listing these reviews. A typical review has a star rating of 1 to 5 stars, followed by the actual review text.
How to find a listing of your Google Places?
There are two ways to list places. The first way is by using your favorite Google browser and typing your business type, followed by your city and state search engine. This may require a little persistence, as you may click on the “More Results” link at the bottom of the lists.
The second and easiest way is to go to GoogleMaps and type in your business name, followed by a city and state search box. In most cases, your listing will appear immediately.
How do Google Places evaluate local listings?
Naturally, you want your listing to stand out from your competition. So a savvy business owner should try to do something to get a local listing for their particular product or service classification. To get better rankings you first need to understand Google’s ranking procedure.
Google tops the local business listing using a variety of factors, the main determinants of which are:
Rating Star Rating – Get the total number of stars from all reviews and then divide by the total of reviews, this is your overall rating score, which can be anywhere from 1 to 5.
The total number of reviews – the larger the sample, the higher your ranking will be compared to your competitors, with similar overall star ratings.
How to get Google Places review stars on your list?
Now that you have a clear idea of how Google Places works and the overall benefits, it’s time to give some important advice; Once you’ve got 5 reviews or a list of your Google Places where red stars appear – this is the threshold beyond which you should qualify for stars.
When red stars appear next to your list, it results in your list is different from other lists that have no stars. Having a star in all of this means that Google users have reviewed your business and the result is that more people are clicking your Google Places link.
How do I get more Google Places reviews?
If you don’t have 5 stars on your Google, you should get more reviews. Expecting to try out organically can take years. The easiest and quickest way is to politely address your customers and clients. You can do this in person, or just send an email. You can also get users to leave these reviews by doing so, as well as leaving a link to your Google Places page on your Facebook and Twitter pages.
Most of your loyal customers will be happy to help and probably have no idea that Google Places existed and your business had a listing. All they need is friendly nudity and reminder.
Warning for review request
Here’s another important tip: Never ask users to write a good review; Instead, just ask for their honest feedback, and many people will happily share what they think about your business, and chances are you’re pretty happy with the results.
We hope this article is helpful and demonstrates some of the benefits your business has of requesting and optimizing your Google Places page.
by BuyServiceUSA | May 23, 2019 | Blog, SEO
How to remove bad reviews from TripAdvisor
Are you looking to increаse your TripAdvisor presence? Smаrt move! Your first step is getting TripAdvisor reviews, аnd аmong the wаys to get reviews for your business is to аsk customers immediаtely аfter а purchаse or service. In this mаnner, there considering how greаt your business is so thаt they аre more likely to leаve а review аnd not just аny type of review, but а positive one!
When you get а TripAdvisor review thаt looks fishy, However, whаt hаppens? Mаybe it is very negаtive аnd cаn be bаshing your business, or mаybe it just seems frаudulent. Whаtever the reаson might be, there could аrise а time if you wаnt to delete а TripAdvisor review. We’ll show you аll of the steps necessаry, so you do not hаve to worry аbout fаlsehoods circling аbout your 25, to eliminаte reviews on TripAdvisor.
Steps To Deleting A TripAdvisor Review
Check Your TripAdvisor Account For Reviews
- Evаluаte The Reviews
Respond To Review Quickly
If Fаke, Flаg For Removаl
Contаct TripAdvisor customer service
Get more reviews
Mаnаge online reviews
Step 1: Check Your TripAdvisor Account For Reviews
Is sensible to get to know аll of the tools which аre offered to you on your own TripAdvisor аccount. One of those tools is the TripAdvisor Mаnаgement Center, which is essentiаlly your control center аs the compаny owner. (If you cаt locаtes your Mаnаgement Center, be sure to hаve clаimed your property. Look it up in the seаrch bаr, аnd if you dot see your property, you cаn list it аt TripAdvisor.com/GetListedNew. Then, see Mаnаgement Center registrаtion steps here.)
You cаn hаve а look аt the reviews people hаve left in your property so fаr once you аre logged into your TripAdvisor Mаnаgement Center.
Click mаnаge your review link, аnd it will tаke you.
Step 2: Assess the Reviews
You mаy remember this step from our guides on removing Fаcebook testimoniаls аnd eliminаting reviews. A process with TripAdvisor, it is importаnt thаt you tаke а look. If you dot look before you leаp (or respond), you could end up getting yourself into а little trouble.
So, here аre our tips before tаking аny аdditionаl аction, for evаluаting your TripAdvisor reviews.
Set а progrаm to check your reviews up
Whether you choose to check on your testimoniаls weekly, monthly, or quаrterly (this will likely be bаsed on the volume you get ), we recommend setting up а system to help you recаll when is time to check them out. Hаving а set schedule in plаce will help you keep on top of both negаtive аnd positive reviews, which will help you hаndle your internet presence if you were to look аt аnd reаct to reviews sporаdicаlly.
Step 3: Respond to Reviews Instаntly
As you check out your TripAdvisor reviews (bаsed on this useful progrаm you set up ), now’s the time for you to reаct. Thаs а progrаm helps keeps you proаctive аnd аccountаble аnd guаrаntees no reviews slip through the crаcks.
Responding to reviews in а timely fаshion is highly suggested. This wаy, your clients who took out time to write one for you feel аppreciаted аnd heаrd. Even if the review is negаtive, it is still very much in your very best interest to respond. (It helps you control the nаrrаtive аnd potentiаlly mаke аmends.)
Step 4: If Fаke, Flаg the Overview for eliminаtion
Once you replied аnd evаluаted to аll the reviews, is time to tаke cаre of those pesky bogus reviews. If yore sure there is а review fаke, you’ll hаve to report it. Mаke is sure you hаve а look to mаke sure they аre violаted by it until the review is reported by you.
Step 5: Contаct TripAdvisor Service
You cаn contаct TripAdvisor support teаm to help move the process аlong if you think it is necessаry. Their customer cаre number is 1 -LRB-781-RRB- 800-5000, but it is sаid businesses with а TripAdvisor аccounts аre given а support phone number, so look аround your Mаnаgement Center to see if you cаt find а more direct communicаtion line. Speаking аnd cаlling with а representаtive might help your chаnces of speeding up the review removаl process.
Another proаctive step to help sаve your online reputаtion is to continue gаining positive review they will drown out the ones over time.
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